Returns are dealt with by our distributor, Cordee. The return address can be found on your packing slip, or at www.cordee.co.uk.
We will happily refund or exchange any item, no additional charge. We only ask that the returned goods must be unused, in a saleable condition – as good as new.
Before sending the goods back contact us – phone the office, 01455 611185, or email firstname.lastname@example.org with your details. Once we’ve received them we will credit your account, or arrange for a replacement.
If the item is faulty or damaged or we have sent the incorrect item we will refund postage. If you’re returning something because it’s not suitable, you’ll need to pay the postage costs to return it to us. We process most returns the day they arrive with us. Sometimes we don’t quite manage to do them all but your return will be dealt with within 7 working days.
Goods must be returned to us within 21 days.